Are You improving your
processes efficiently?
processes efficiently?
Are You aware of your
"Non Quality" cost?
"Non Quality" cost?
Quality Hospitality Management System (Q-HMS)
By Marco JULIÀ - EGGERT
The first and most important decision when thinking to use external
support in order to implement any quality management system, is
which consulting firm to choose. This will depend on your company's
needs and objectives.
Choosing wrong will be much more expensive than what has been
invested for the consulting firm, by damaging also your image in the
market, wasting time of your employees, having to undo processes,
etc.
Since the service industry has historically followed the steps of the
manufacturing industry, there is still a lack of global vision of what a
quality system can do at a service company, in order to increase
profits. Thus, often when referring to a quality system it is understood
as the HACCP, or "the manuals that once where done" for the
operational area.
At HMS-International we have spend a great deal of our time
developing quality systems for hospitality companies, and have come
to our own model: Q-HMS, which integrates all aspects of the
business in order to focus on the essential; how to satisfy guests
and achieve higher profit.
This is achieved through what we call the Q-HMS Helix (where all key
elements of the company are considered). It is like starting the helix of
an airplane, first steps are difficult and time consuming, but once
turning, it can take the plane higher and higher, as long as the right
course is maintained and the appropriate knowledge is used.
Q-HMS links the three main stages of a documented quality
system. Its main focus is on continuous improvement.
Q-HMS consolidates the companies´ know-how, so that the
companies´ evolution is organized and permanent. The main stages
are:
At HMS-International we are:
By Marco JULIÀ - EGGERT
The first and most important decision when thinking to use external
support in order to implement any quality management system, is
which consulting firm to choose. This will depend on your company's
needs and objectives.
Choosing wrong will be much more expensive than what has been
invested for the consulting firm, by damaging also your image in the
market, wasting time of your employees, having to undo processes,
etc.
Since the service industry has historically followed the steps of the
manufacturing industry, there is still a lack of global vision of what a
quality system can do at a service company, in order to increase
profits. Thus, often when referring to a quality system it is understood
as the HACCP, or "the manuals that once where done" for the
operational area.
At HMS-International we have spend a great deal of our time
developing quality systems for hospitality companies, and have come
to our own model: Q-HMS, which integrates all aspects of the
business in order to focus on the essential; how to satisfy guests
and achieve higher profit.
This is achieved through what we call the Q-HMS Helix (where all key
elements of the company are considered). It is like starting the helix of
an airplane, first steps are difficult and time consuming, but once
turning, it can take the plane higher and higher, as long as the right
course is maintained and the appropriate knowledge is used.
Q-HMS links the three main stages of a documented quality
system. Its main focus is on continuous improvement.
Q-HMS consolidates the companies´ know-how, so that the
companies´ evolution is organized and permanent. The main stages
are:
- Process Definition – company processes are documented in
a standardized and structured manner, thus, achieving
Operational Consistency. - Control – a comprehensive evaluation system is created
using the appropriate tools for each process, in order to
achieve higher Quality Guarantee, as well as Costs
Reductions. - Continuous Improvement – the key for success is to be able
to become every time more competitive through faster and well
organized Continuous Improvement.
At HMS-International we are:
- Hospitality specialists.
- We have international experience.
- We have organizational, methodological and technological
knowledge. - We have business skills to provide you with the highest return
on investment. - We are capable of advising you in all different areas of your
business. - We integrate your documents under one system through our
own developed methodology; Q-HMS (Quality Hospitality
Management System).
- We deliver a “documented quality management
system”, and not a “system with documents”.
- Our methodology is oriented to satisfy your needs.
- We add value to your process by proposing you general, as
well as specific ways to improve. - We deliver clear and useful assessment tools, in order for the
system to continuously be improving.
| Providing Practical Solutions |
| © 2006 HMS-International. All rights reserved. |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
