HMS International

Are you improving your
processes efficient
and effectively?

Are you aware of your
"non quality" costs?

Do you want to get an
ISO or "Q"
certification and need
support?

Are you controlling
your quality
processes efficiently?

Services - Quality Management

		Quality Hospitality Management System (Q-HMS)
		Consulting for Quality Certifications
		HACCP
		External Quality Audits

Quality Hospitality Management System (Q-HMS)

Q-HMS integrates all aspects of the business, in order to focus on
the essential; how to satisfy guests and how to achieve higher
profit.

Q-HMS is a methodology developed by HMS-International, that links
the three main stages of a documented quality system. Its main
focus is on continuous improvement, by focusing on Practical
Solutions.

HMS-International can help you to consolidate your know-how
through Q-HMS, so that your companies´evolution is organized and
permanent. The main Q-HMS stages are:

Process Definition – company processes are documented in
a standardized and structured manner, thus, achieving
operational consistency.
Control – a comprehensive evaluation system is created
using the appropriate tools for each process, in order to
achieve higher quality guarantee, as well as costs reductions.
Continuous Improvement – the key for success is to be able
to become every time more competitive through faster and well
organized continuous improvement.

Know more, click here.

Consulting for Quality Certifications

HMS-International guides you through the process to achieve the
following certifications:

A. ISO 9001/2000

Most consulting firms implement ISO following the ISO
standard structure, which may not adjust to Your specific
needs. I.Q.M.S. accomplishes ISO requirements while
structuring processes in the way that best suites each
companies´ process flows. At HMS-International we make it
practical, clear, and easy for You.

B. Q (ICTE)

This service is only for the Spanish market, and consists on
implementing a standardized norm (owned by the Instituto
para la Calidad Turística Española), which is specific either for
Hotels, Restaurants, and Camping.

HACCP

HMS-International offers you the added value in this field of having a
large experience working with large restaurant chains (where HACCP
is a key issue), thus, customizing the system to Your practical needs
and not only to the regulation.

Implementation of sanitation standard operating procedures
(SSOP).
Process validation.
Regulatory issues assistance.
Auditing.
Training.

External Quality Audits (E.Q.A.)

The following services are offered:

A. Mystery Guest

A precise description of the guests´ perception from the
property.

It evaluates the areas/ personnel in contact with
guests, providing insight information of what to be
improved or further trained from current processes.
It is a great tool to know the service quality level of your
property compared to the industry standard.

		This service is offered as a standardized Pack or can be
		customized.

B. Continuous E.Q.A.

Companies with Documented Processes (which can be
internal – not certified), that want the system to be evaluated
externally, in order to know how they are doing and where
improvements should be applied. Periodicity to be defined.

		This service is offered as a standardized Pack or can be
		customized.

C. Yearly E.Q.A.

Companies with an ISO certification, that have to have a yearly
External Quality Audit.

It evaluates the different processes covered by the
Quality System, providing insight of what to be
improved from an internal process point of view.

		This service is offered as a standardized Pack or can be
		customized.

Providing Practical Solutions